RETURN POLICY
Last updated: July 3, 2026
We will honour returns for orders placed on our website (excluding items noted as “final sale” or items received as a gifting promotion) within 30 days of the original purchase date for a full refund. To be eligible, items must be returned in brand-new, unused condition, with all original product packaging (including tags), and any safety seals unbroken.
If items are not returned in new, unused condition with all original product packaging including tags, they will be returned to you with no refund.
Original order shipping charges will not be refunded. Gift returns will be refunded to the original purchaser. Be sure to keep a record of your tracking number. We are not responsible for your return until it is received at our distribution centre.
After we receive your returned package, we will process your refund within 2 weeks.
RETURN PROCESS
To return items for the following reasons, please contact us via email at cs@ca.kelty.com (Monday–Friday, 9am–5pm PST).
- Received items not ordered
- Defective or damaged product
- All airbed returns
For all other reasons, please contact us via email at cs@ca.kelty.com for assistance.
EXCHANGES
If you need a different size, colour, or product, please return your item(s) for a refund and place a new order at your convenience. Placing a new order before receiving your refund ensures that you will get your new item quickly while the item is still in stock.