RETURN POLICY
Last updated: July 3, 2026
We will honour returns for orders placed on our website (excluding items noted as “final sale” or items received as a gifting promotion) within 30 days of the original purchase date for a full refund. To be eligible, items must be returned in brand-new, unused condition, with all original product packaging (including tags), and any safety seals unbroken.
If items are not returned in new, unused condition with all original product packaging including tags, they will be returned to you with no refund.
Original order shipping charges will not be refunded. Gift returns will be refunded to the original purchaser. Be sure to keep a record of your tracking number. We are not responsible for your return until it is received at our distribution centre.
After we receive your returned package, we will process your refund within 2 weeks.
RETURN PROCESS
For returns related to any of the following, please contact our Customer Service team at cs@ca.kelty.com, Monday–Friday, 9:00 AM–5:00 PM PST:
- Items received that were not ordered
- Defective or damaged products
- All airbed returns
For all other returns, please email cs@ca.kelty.com and our team will assist you with the return process.
EXCHANGES
Need a different size, colour, or product? We do not process direct exchanges.
Please return your original item(s) for a refund and place a new order for the replacement item at your convenience.
We recommend placing your new order before your refund is processed to help ensure your preferred item is still in stock and can be shipped to you as quickly as possible.
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